DIVINE YATRAS OPC PVT LTD

TERMS & CONDITIONS

Definitions

  • “You” / “Client” – The individual(s) in whose name or on whose behalf the booking is made.
  • “We” / “Us” / “Company” – Divine Yatras OPC Pvt Ltd.
  • “Independent Contractors” – Hotels, airlines, shipping companies, coaches, or other service providers selected by the Company.
  • “Tour Cost” – The amount specified in the Total Tour Cost column of the Booking Form.

Payment & Foreign Exchange (FX) Component

  • Payments must be made using the cardholder’s own card, except for immediate family members traveling together.
  • Initial INR deposit will be adjusted against the FX component.
  • Rate of Exchange (ROE) for FX payments will be as per the prevailing rate on the final payment date.

Hotels

  • Hotels are selected for comfort and convenience; some may be located away from city centers.
  • Triple rooms may include rollaway beds; rooms typically accommodate up to three persons.
  • Clients are responsible for personal belongings; use of hotel safes is at the client’s own risk.
  • Early check-in or late check-out is subject to availability. Hotel facilities such as minibar, TV, and pay services are not included.

Airline & Baggage

  • The Company is not responsible for airline delays, overbooking, lost baggage, or meals.
  • Carry-on luggage: 1 bag + 1 personal item (max 7 kg / 115 cm linear).
  • Checked baggage: Usually 20 kg; may vary by airline.
  • Extra baggage charges must be paid directly to the airline.

Tipping

  • Tipping for guides, drivers, porters, etc., is customary unless stated otherwise. Your Tour Manager will guide you.

Itinerary Changes

  • Itineraries may be amended due to maintenance, festivals, traffic, or operational reasons.
  • Missed sightseeing due to client delays is non-refundable.

Loss / Damage

  • The Company is not responsible for lost, stolen, or damaged baggage or personal items during the tour.

Coach & Seating

  • Air-conditioned coaches are provided where applicable.
  • No fixed seat allocation; daily seat rotation may occur.
  • Clients are responsible for valuables left in the coach or vehicle.

Child Accommodation

  • Children under 10 without a bed will not receive a separate hotel bed.
  • Rooming changes during the tour may incur additional charges.

Single Occupancy

  • Full tour cost is required for single occupancy.
  • If no other single traveler is booked, an additional 35% of the tour cost applies.

Registration & Authorization

  • Bookings made via a travel agent are considered authorized by the client.
  • Signing the booking form constitutes acceptance of all Terms & Conditions.

Visa Rejection

  • Visa issuance is at the sole discretion of the respective consulate.
  • The Company only provides guidance and is not responsible for visa rejections or delays.

Tour Date Changes

  • Requests to transfer to another tour date prior to departure will be treated as cancellations and subject to applicable charges.

Cancellation Policy

  • Advance payments are non-refundable.
  • Cancellation charges based on days prior to departure:
    • 31–45 days: 50% refundable
    • 22–30 days: 25% refundable
    • Below 21 days: No refund
  • Third-party bookings (airlines, cruises, etc.) may have separate cancellation rules.

Payments

  • For International / Fixed Departure Tours: 50% of Tour Cost + GST at booking.
  • Balance Payment: Full payment 60 days prior to departure.
  • EMI / SANKASH / MEHURU schemes available; clients are responsible for bank repayments.

 

 

Refunds

  • Refunds are processed directly or via travel agents within 30 working days (up to 90 days for third-party services).
  • No refunds for unutilized services.
  • FX refunds will be in INR at prevailing rates.

Deviations

  • Travel outside published dates may incur additional charges.
  • Requests must be submitted in writing and are subject to availability and applicable taxes.

Currency & Travellers Cheques

  • Recommended: a mix of cash, travellers cheques, or travel currency card.
  • Lost travellers cheques can be replaced with the counterfoil and cheque numbers.

Scope of Activity

  • The Company acts as an agent; services are provided by independent contractors.
  • The Company is not liable for injury, death, loss, or damage caused by contractors.

Privacy

  • Client information is shared only with service providers.
  • Information may be disclosed if required by law or government authorities.

Health & Insurance

  • Clients must disclose medical conditions; certain tours may be unsuitable.
  • Comprehensive travel/health insurance is mandatory; claims handled directly with the insurance company.
  • Senior citizens require separate insurance arrangements.

Force Majeure

  • The Company is not liable for delays or disruptions due to natural disasters, strikes, riots, wars, pandemics, or government actions.
  • Additional costs arising due to force majeure will be borne by the client.

Children Charges

  • Children 3–10 years: 90% of tour cost with a seat, no extra bed.
  • Extra bed/seat: full tour cost.
  • For two children with two adults: one child at 100%, one at 90%; one extra mattress provided.

Other Terms

  • Prices are subject to change due to currency fluctuations, fuel costs, taxes, or seasonal surcharges.
  • The Company is not liable for missed sightseeing, services, or additional expenses due to delays.
  • Travel insurance is strongly recommended.
  • All payments must be made through Divine Yatras OPC Pvt Ltd accounts; never to individuals.

Legal Jurisdiction

  • All legal proceedings will be subject to the jurisdiction of Bangalore-Hubballi-Dharwad courts.

Mode of Payment

  • 50% of the total cost must be paid at the time of booking.
  • Full payment must be made 15 days prior to departure for Kailash Mansarovar Yatra.

 

Changes by You

  • Any changes to your tour must be informed at least 30 days in advance.
  • Extra charges or losses incurred due to changes will be borne by the client.

Travel Insurance

  • Clients are strongly advised to purchase comprehensive travel insurance covering:
    • Medical emergencies
    • Natural calamities
    • Helicopter evacuation
    • Personal accident
    • Trip cancellation
  • Insurance is available through India-based companies; the Company does not provide its own policies.

Cancellation by the Company

  • Tours may be canceled due to:
    • Border closures
    • Government permit issues
    • War, riots, civil disturbances, or strikes
    • Natural disasters, terrorist threats, or airport closures
  • In such cases, clients will be offered either:
  1. An alternative trip of comparable standard, or
  2. Refund after deducting expenses already incurred (flights, visas, permits, hotels, vehicles)
  • A detailed expense statement will be provided for insurance claims.
  • The Company cannot be held liable for denied entry even with a permit if local authorities deem the client ineligible. Do not commence travel until permit confirmation is received.